How Hubert Joly leads Best Buy to the next stage of its transformation

Hubert Joly was awarded the 2012 title of “Executive of the Year” by Fast Company magazine for his work at Best Buy. Joly was the “founding president” of the store before taking the helm on 14 September, 2012. Under his tenure, Best Buy has invested heavily in building stores that offer more services, streamlined its supply chain and developed its online offerings.

In an interview for this week’s Business of Business podcast, Joly outlined his plans for leading Best Buy to the next stage of its transformation, from being a best-of-breed consumer electronics retailer to a connected world-class services company. “The Customer is our ultimate goal,” said Joly.

Joly spoke at length about the challenges and opportunities he faced when taking over at Best Buy, what he learned while at Publicis Groupe and what one factor he thinks differentiates him from other global CEOs.

“What I have found in my long experience around the world is that there are five prerequisites for success, and one of those is your ability to communicate about what you want to do, and who you are,” said Joly. “So, if you are a CEO and you don’t know what you want to do or who you are, at first you will not be able to communicate that to other leaders,” said Joly.

Listen to the full interview with Joly.

As part of the exclusive Business of Business interview series, we showcase leaders, companies and cultures that inspire and motivate people through their influence and vision. To read past Business of Business interviews with other prominent business leaders, including Craig McCaw, Sara Blakely, Sheryl Sandberg, Michael Dell, Sanjay Sanghoee, Nick Sherwood and more, visit

Leave a Comment